Yes, we can ship to you if you have a postal service where you live that accepts packages from Singapore. :)

This really depends on your location and the volumetric weight of your items. Our overall shipping cost includes packaging and handling and the amount will be automatically calculated after you have entered your shipping address in the shopping cart page.

All packages are shipped with a tracking number.

If the shipping calculation happens to be more than the actual costs (inclusive of packaging and handling), we will refund the excess to you!

Singapore

Local orders are shipped with SingPost SmartPac mail or Speedpost Standard depending on the size and weight of the order. 

Smaller parcels are shipped with SmartPac, a doorstep delivery service with a tracking number. If there’s no one at home to receive the package, the postman will place it into your mailbox.

Larger parcels are shipped with Speedpost Standard, a doorstep delivery service with a tracking number. If there's no one at home to receive the package, delivery will be re-attempted up to two times, after which the item will be returned to the sender.

Everywhere Else

International orders are shipped with the following providers:

SingPost Registered Service (International Airmail) - Shipments are mailed by SingPost to your country and handed over to your local postal service for final delivery. A tracking number is provided and SingPost provides a status up to the despatch of the item from Singapore to overseas. Subsequently, the degree of tracking information available may be limited and will depend on the destination postal service.

DHL Express (International Airmail) - Shipments by DHL Express are time-definite, with tracking and door-to-door delivery. Shipments require a signature and cannot be delivered to PO boxes.

We will process and ship online orders within 1-5 business days. You will be provided with the tracking information via email once when your order has been shipped.

Singapore

Estimated delivery time is between 3-5 business days*

Everywhere Else

SingPost Registered Service - Estimated delivery times*+

Asia Pacific	2-4 weeks
Australia, New Zealand and Oceania	2-5 weeks
North America	2-5 weeks
Canada	3-8 weeks
Europe	2-5 weeks
North Africa and the Middle East	4-8 weeks

During festive periods, please add 10 business days to the above estimates as postal services may take longer to deliver packages.

DHL Express - Estimated delivery times: 2-5 business days*+

*As these are just estimates, we cannot guarantee them and occasional delays do occur. 

+Do note that international shipments may experience customs delays too.

If your order has been shipped, you will receive an email containing the tracking information.

Orders shipped with SingPost
Track your package here: http://www.singpost.com/track-items

For international orders, do note that the tracking ability is limited for postal administrations in certain destination countries that do not provide tracking for registered articles once they leave Singapore.

Yes, only if you had made two or more orders in the same period (eg. same day purchase) and are to be shipped to the same address.

We will combine your orders into one shipment and refund you any shipping excess once your package has been shipped.

If the package has not arrived after the estimated delivery time, please contact us and we will be happy to check with our shipping carrier about its status. We will then see what we can do based on the advice given by the carrier.

Unfortunately, in the event your package has been stolen, it is upsetting but we will not be able to offer any refunds.

We include a return address on all packages. If a package is returned to us and provided there is no damage to the items within, we will get in touch with you with two options:

1. We will refund the item price less the original shipping costs (does not apply to sale or custom orders).
   
2. We will reship the package to you although you will need to bear the additional shipping cost.

Please contact us immediately if you realise that there are errors with the shipping address and provide us with your order number and the correct shipping address so that we can make the necessary changes.

Unfortunately if the parcel has already been sent out and you’ve received the delivery notice, we will not be able to make changes any longer. If the parcel is lost due to inaccuracies with the shipping address provided, we will not be able to offer a refund.

We ship to the “Shipping Address” provided at checkout hence it is very important to verify that your shipping address is correct when placing your order.

We are unable to provide any estimates as such charges are levied by the destination country. If there are any customs duties, fees and taxes charged or other customs related admin charges for the shipment, you will have to pay for them before customs releases your package to you. If you decide to refuse the shipment, we cannot provide any refunds. Please check with your local customs office for the rules and regulations.

We are afraid we cannot help you there. We would like to adhere to postal regulations and hence we are unable to mark your package as a gift. The retail price(s) of the items will be indicated on the customs form to facilitate customs clearance.